About Us & Shipping Information

WELCOME TO ONLINE TOY DEPOT!

Hello, we are a registered online toy/gift store located in Bondi NSW. We post Australia wide and provide pick up by appointment from several locations including but not limited to Bondi, Northbridge, St Ives, North Turramurra, Waitara, Hornsby Westfield, Asquith, Mt Colah or Mt Ku-Ring-Gai, if our customers choose to save on postage.

If you choose to pickup please contact us for a suitable location, date and time then enter PICKUP for a discount code to enable free shipping on checkout.

We ship to residential or business addresses and use several different courier companies for deliveries. For orders shipped to Parcel Lockers, PO Boxes or Parcel Collect, shipping rates are calculated for each order and will be advised prior to sending.  

We aim to dispatch all orders within 1- 2 business days of receiving payment. You will receive a tracking number when your order is booked and you can then track delivery. For interstate orders, tracking is only updated once it arrives at a depot. 

Please contact us on 0411 790 346 if you need more information. We will be happy to help.

Our payment options are paypal, credit card and Klarna (Pay in 4 installments), afterpay (interest free through www.afterpay.com.au) and Humm (Humm | Buy Now Pay Later with Humm | Pay Later Options (shophumm.com).

Please see our Facebook page for terms and conditions. Also, if you like our Facebook page you can see all our giveaways, discount offers, new products,  discount codes and special prices. Brief descriptions of all deals will be at the top of this page

https://www.facebook.com/onlinetoydepot/

Thank you

Online Toy Depot

 

TERMS AND CONDITIONS

Missing or Faulty Products
Care is taken to ensure that you receive the correct product and in good condition. However sometimes products are faulty and mistakes can be made.
Please check your order when you receive it so that you can ensure it is all in working order. If items are missing or are faulty, you will need to contact us within 5 days so that we can address the problem.
Change of Mind
If you have a change of mind after you receive your order we are happy to offer a refund for the product/s. All postage costs to return the product/s will be at your expense. We suggest that you use registered post as this provides tracking. We will not be liable for any parcels that are damaged due to lack of packaging or go missing in the post. You will need to contact us within 5 days if you have a change of mind and products need to be sent back within 14 days of receiving your order.
Postage costs for your original order will not be refunded.
Products must not have not been used, worn, washed, opened, damaged or had any tags removed. They must be in the same condition that you received them in.
Change of mind and refunds for missing or faulty items will not be accepted outside of the above time frames.
Privacy Policy
This privacy policy has been compiled to better serve those who are concerned with how their 'Personally identifiable information' is being used online. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What information do we collect?
When registering on our site, as appropriate, you may be asked to enter your Name, Email address or other details to help you with your experience.
How do we use your information? We may use the information we collect from you when you register, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features to allow us to better service you in responding to your customer service requests.
Third Party Disclosure:
We do not sell, trade, or otherwise transfer Personally Identifiable Information. We do not include or offer third party products or services on our website.
Liability
The website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.